Delivery Timescales
Due to our wide range of products and product options, delivery periods will vary considerably depending on product type and quantity.
Once ordered, you will be updated regularly with delivery timescales.
IF IN DOUBT, PLEASE CONTACT US.
IMPORTANT - DELIVERY SCHEDULES MAY OCCASIONALLY BE DELAYED
Delivery Charges
DELIVERY is FREE on orders of £180 inc VAT and over. (Some postcodes are excluded - see here)*
For orders of less than £180, the following delivery charges apply:
< £100 = £70.00
< £180 = £30.00
Prices inc VAT
Please go to checkout to see confirmation of the total delivery charge for your order.
Delivery Method
Pallet Delivery
Unless otherwise stated, all deliveries will be made to the bottom of the driveway or kurbside only, using a vehicle with a taillift (a platform which lowers down). Whilst our delivery team aim to be as helpful as possible, they will not unpack or be responsible for any further positioning of your goods.
The pallet is lowered to the ground using an electric taillift and pulled off using a manual pallet truck. Therefore, it is very important that the surrounding ground is flat and level such as concrete or tarmac. Grass, Gravel and Soil are not suitable. Should the carrier encounter problems with delivery as a result of the failure to disclose any relevant information, you will be responsible for full costs of aborted delivery.
Suitable access may be needed for a 20ft lorry or additional charges may apply.
Once your order has been dispatched, you will receive a call from your local delivery depot to arrange a suitable delivery date. The time of delivery cannot be confirmed so please be available to accept the delivery between 7am and 6pm.
Preparing for Delivery
Please follow the steps below to help your delivery go as smoothly as possible:
- Ensure there is suitable access (for up to a 20ft lorry) and the ground is suitable to accept a pallet/taillift delivery. (the pallet may weigh up to 1 tonne.)
- When contacted to arrange delivery, please advise your local depot of any constraints which may hinder delivery. It is also advisable to confirm your contact details and give extra phone numbers as the driver may need to get in touch.
- If possible, have someone taking delivery who is able to help the driver when positioning and unloading as this is sometimes needed.
IMPORTANT - DELIVERY SCHEDULES MAY OCCASIONALLY BE DELAYED
Whilst every effort is made to ensure your goods arrive on time, deliveries can be delayed for various reasons. Please do not book trades or hire equipment for the expected day of delivery in case your delivery is delayed. It is advisable to receive delivery of your goods before making further arrangements.
We cannot be held liable for consequential loss arising from delayed delivery.
Returns
You may cancel your order any time up to the end of the fourteenth day from the date you receive the goods. To cancel, please notify us in writing.
The goods must be returned to us, at your own cost and risk as soon as possible. The product must be unused, free from damage, in saleable condition and in its original packaging.
Prior to return, it is your resposiblity to take reasonable care of the product. Failure to do so will incur charges for reduction in value.
Please ensure that the colour, size and quantity of the product ordered is suitable for your requirements. Photos are for illustrative purpose only, so please order a sample from our website if in doubt.
Whilst we accept returns, the costs involved in returning bulky delivered items are high and therefore may exceed the value of the product itself.
If you would like to return your order, please follow our Returns Procedure
Non-Returnable Goods
Bespoke products made to your specification (non-standard size, colour etc.) cannot be returned.
